Refund Policy
Last updated: October 5, 2026
1. Purchases covered
This policy covers one-time AIstemify credit-pack purchases. Promotional trial credits have no purchase price and cannot be refunded for money. A failed audio task and a refunded credit-pack purchase are different: a task correction restores processing credits, while a purchase refund returns an eligible payment through the payment provider.
2. Unused credit packs
Contact support within seven calendar days of payment to request a full refund of an unused credit pack. Purchased and bonus credits from that pack must be available for removal. Support reviews payment and task history; balance alone does not prove a pack was unused. Used credits are not ordinarily refundable solely because you change your mind, but service defects, duplicate payments, failed delivery and mandatory consumer rights are reviewed separately. Partial refunds are handled individually where the payment provider supports them.
3. Failed processing, billing errors and result concerns
If a task fails, credits appear to be charged incorrectly, a payment is duplicated, or a paid pack is not delivered, contact support with the relevant task or order reference. We will investigate before deciding the appropriate correction or refund. AI output quality depends on the source and model; use available previews before relying on an output. A quality concern is not automatically rejected and will be considered with the circumstances and applicable buyer rights. Do not repeatedly repurchase a pack to resolve a delayed credit balance.
4. How to request a refund
Email [email protected] with your account email, order number, purchase date and a brief explanation. Do not send full card numbers, security codes or passwords. If your receipt identifies Creem, you may also use its customer portal and its buyer terms apply. Refunds for Creem transactions are processed through Creem. Other provider transactions follow that provider's supported refund process.
5. Approved refunds and credits
Approved refunds are returned through the original payment provider where available. Associated purchased and bonus credits are removed so they cannot be used after repayment. Processing and bank posting times vary by provider and bank; we do not promise an exact arrival date. A pending request is not an approved refund. Partial refunds or exceptions require a supported provider workflow and an individual decision; they are not currently automated in the application.
6. Mandatory buyer rights
Nothing in this policy restricts rights that cannot be waived under applicable law. The seven-day voluntary request window does not override mandatory withdrawal, defective-service or other consumer remedies. The payment provider's applicable buyer terms also apply. This page alone does not waive any statutory cancellation right.